Terms and Conditions
1. Acceptance of Terms
By accessing or using this website (“Site”) and purchasing any products or services from Crav Company (“we,” “us,” “our”), you—whether a guest or registered user—agree to be bound by these Terms & Conditions (“Terms”). If you do not consent, please refrain from using this Site.
2. Changes to Terms
We may revise these Terms at any time. Continued use of the Site after any changes signifies your agreement to the updated terms.
3. Eligibility
You must be at least 18 years old or have parental/guardian consent to use this Site and make purchases. By placing an order, you warrant that you meet these eligibility requirements.
4. Products & Pricing
Crav Company provides a diverse range of items—candles, diffuser oils, room sprays, workshops, and accessories—available for purchase online for pickup or shipped to U.S. addresses.
Prices, availability, and promotions are subject to change without notice.
All payments are processed securely via Shopify’s payment system.
5. Orders & Payment
Once you place an order, you authorize us to charge your provided payment method.
We reserve the right to cancel or refuse any order—for instance, due to pricing errors, lack of availability, or suspected unauthorized use.
6. Shipping & Pickup
We ship within the U.S.; specific shipping options and costs are displayed at checkout.
For items available in-store (Dallas / Frisco locations), you may select in-store pickup.
7. Workshops & Events
Participation in our candle-making workshops and events requires registration and payment (e.g., $75 per session)
Refund and cancellation policies will be provided at checkout; please read carefully.
8. Returns & Refunds
Items may be returned within 30 days of purchase if unused, in original packaging, and accompanied by proof of purchase.
Customized or discounted items are non-refundable unless defective.
Refunds will be issued to your original payment method within a reasonable timeframe after receipt.
9. Intellectual Property
All content on this Site—the text, images, product designs, trademarks, logos—is owned by or licensed to Crav Company. You may view, download, or print individual pages for personal use only. Any other use is prohibited without our express written permission.
10. User Conduct
By using our Site, you agree not to:
Post or transmit harmful, unlawful, or offensive content;
Use the Site for any unauthorized or illegal purpose;
Interfere with Site operations or security protocols.
11. Privacy
Your data is governed by our [Privacy Policy]. By using the Site, you consent to our data collection and processing practices.
12. Disclaimers & Limitation of Liability
Our products are crafted from sustainable, non-toxic materials like soy wax and high‑quality fragrance oils.
However, use is at your own risk. We disclaim all warranties regarding merchantability, fitness for a particular purpose, or non‑infringement.
We are not liable for direct, indirect, incidental, or consequential damages arising from Site use or product purchases.
13. Indemnification
You agree to indemnify and hold Crav Company harmless from any claims arising out of your breach of these Terms or use of the Site.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of Texas, U.S., without regard to conflicts of law principles. Any dispute will be resolved in state or federal courts located in Dallas County, Texas.
15. Contact Us
For questions or concerns about these Terms, email us